Job Description:

• Operating as the lead point of contact for any and all matters specific to clients’ accounts.
• Building and maintaining strong, long-lasting customer relationships to ensure customer satisfaction.

• Manage client expectations with the production team to provide clients with innovative solutions.
• Negotiate fees and provide quotes for clients and prospects.
• Maintain, develop, map, and penetrate existing clients’ organizations to gain in-depth understanding of their long-term goals.
• Overseeing customer account management, including negotiating contracts and agreements to maximize profit.

• Regularly follow up on existing clients and prospects.
• Help and support other team members (Project Management team, Finance and Marketing) performing their job smoothly.
• Resolve conflicts and provide solutions to customers in a timely manner Report on the status of accounts and transactions.
• Set and track sales account targets, aligned with company.
• Taking action in case of issues between clients and production team to ensure customer satisfaction.
• Collaborate with our sales team to achieve quotas while keeping our clients satisfied and engaged with our products and services in the long-run.

Job Requirements:

• Bachelor’s Degree in appropriate field of study or equivalent work experience.
• Proven account management or other relevant experience with localization industry.
• Experience in delivering client-focused solutions based on customer needs.
• Excellent listening, negotiation and presentation skills.
• Excellent verbal and written communications skills.
• Excellent time and project management skills.